An entire life devoted to serve international upscale clients worldwide with greatest success. Giovanni started his career in the Guests services dept. and through the customer service and Sales & Marketing depts. he has reached the executive management level.
He has been working for both private luxury award winning properties such as Forte Village Resort, SHA Wellness Clinic and international luxury groups at Starwood Sheraton and St. Regis, Royal Karma Group or Grand Heritage Hotels International with which he spent the last four years managing their franchised project and services for some properties in Italy and Egypt.
With eight new openings and project management in Italy, Spain, Egypt and China, Giovanni has widened his knowledge and capabilities in creating business from scratch, identifying and selecting the right profiles and moulding the right people into the right job. He has always determined and achieved the correct product positioning, vision and philosophy to establish profitably in the market and allow ROI to ownership/investors.
His unique proactive “front line” management style at all operational and executive levels, he has been granting him success and rewards by meeting top people of great business acumen which have allowed him to develop branding and market awareness for the company growth.
The Art of making feel everyone Special and Unique whether is a Team Member or a privileged Guest is, and it has always been Giovanni credo and his best tool to success.
EDUCATION & SKILLS
Areas of Competence
Pre-Opening - Strategic Marketing and Development - Guest Services - Sales & Distribution - Human Capital Management - Finance – Project Management – PR & Events organization and management – Private Membership Clubs (Business, golf & Country Clubs) – Timesharing and Fractional Clubs
1986 - 1994
Salesian Institute Don Bosco, Cagliari, Italy
Classical Literature Studies Bachelor Degree
Creativity – Out of the box thinking – Adaptive to local culture with global approach – Consultative and persuasive Management style – Front of House Leader – Sales & Guest Satisfaction Oriented – Aesthete & Perfectionist
Career Brief Highlights - Independent Luxury Properties
4*L Beach Resorts, Sardinia - Natural Park Resorts 4*L, Sardinia
Thalasso & Wellness Resorts 5*L, Mallorca and Altea, Spain
Career Brief Highlights - International Corporation
Sheraton, Egypt - St. Regis, Spain - Int.Resorts 5*L, Sardinia
International Group Resorts 5*, Italy & Egypt
International Haute Couture Fashion House, France & Spain
Beach Resorts 5*, India - Golf Resort 5*L, Brunei
2001 - 2001
Oxford Brookes University, Online Campus
Master in Business Administration Hospitality
English, French and Spanish. Italian mother tongue
Fluent in written and spoken
Fair understanding, basic speaking